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See Equipment in Action
Discover how our laboratory equipment performs in real-world applications through a personalised demonstration tailored to your requirements.
Whether you're evaluating a new purchase, comparing technologies, or exploring a specific application, our team can guide you through the capabilities and answer your technical questions.
Training Services
Develop Skills, Confidence & Capability
Ensure your team gets the most from their equipment with practical, application-focused training delivered by experienced specialists. We help laboratory personnel build confidence, improve efficiency and adopt best practices for day-to-day operation.
✔ Equipment Operation
✔ User Training
✔ Refresher Sessions
✔ On-site & Remote Delivery
Installation & Commissioning
Ensuring a Smooth Start
Our installation and commissioning services help ensure equipment is set up correctly, operating as intended and ready for use. We work closely with your team to minimise disruption and provide a seamless handover.
✔ Equipment Installation
✔ Commissioning Support
✔ Operational Verification
✔ User Handover
Maintenance & Repair
Maximising Performance, Reliability & Uptime
Regular maintenance and responsive repair support help protect your investment, minimise downtime and ensure equipment continues to perform at its best. Whether you're looking to prevent issues before they occur or resolve an unexpected fault, our team provides practical technical support tailored to your laboratory's needs.
✔ Preventative Maintenance
✔ Performance & Condition Checks
✔ Service Planning & Scheduling
✔ Fault Diagnosis
✔ Breakdown Support
✔ Corrective Repairs
✔ Technical Advice & Assistance
🔧 Need Urgent Assistance?
For critical equipment failures, contact our UK service team directly.
📞 +44 (0) 1227 200 161
Service Hours Monday to Friday
08:30 - 17:00
✅ Technical Support
✅ Breakdown Assistance
✅ Spare Parts Enquiries
Frequently Asked Questions
What area do you cover?
Our service team supports customers throughout the UK. As we are based in Whitstable, Kent, engineer visits require planning and scheduling to ensure the appropriate expertise, tools and parts are available for your site visit.
How quickly can an engineer attend?
Response times depend on the nature of the request, equipment type, location and engineer availability. We assess each case individually and will always aim to provide the fastest and most effective support option, including remote assistance where appropriate. Customers with service plans in place may benefit from priority scheduling and proactive maintenance support.
Can I request remote support?
Yes. Many technical issues can be assessed and resolved remotely, helping to minimise downtime and avoid unnecessary site visits. Our team will advise whether remote support is suitable for your application and equipment.
Do you support equipment not purchased from LS Scientific?
In many cases, yes. If we support the manufacturer and have access to the required technical information, training and parts, we may be able to assist with servicing, maintenance and repairs regardless of the original supplier. Please contact us with your equipment details to discuss available support options.
Why should I consider a service plan?
A service plan provides peace of mind that your equipment is being maintained at regular intervals by trained service engineers. Benefits can include scheduled preventative maintenance, service reminders, reduced risk of unexpected downtime, priority support and improved equipment reliability throughout its lifecycle.
Do you supply spare parts?
Yes. We can source and supply genuine spare parts for many of the manufacturers and product ranges we support. Where appropriate, service agreement customers may benefit from faster identification and management of commonly required replacement parts.
What happens after I sumbit a support request?
Once your request has been received, our team will review the information provided and contact you to discuss the most appropriate course of action. Depending on the nature of the issue, support may be provided remotely, through the supply of parts, or by arranging an on-site engineer visit.