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30-Day Return Policy

1. RETURNS AND EXCHANGES


We want you to be completely satisfied with your purchase from LS SCIENTIFIC LIMITED. If you are not satisfied, we offer a hassle-free return or exchange within 30 days of the purchase date. This Policy applies to all products purchased directly from us, whether via email, phone or online.


2. ELIGIBILITY


To be eligible for a return or exchange, the following conditions must be met:

  • The item must be in its original condition, including all original packaging, tags, and accessories

  • Proof of purchase, such as a receipt or order confirmation, must be presented

  • The return must be initiated within 30 days from the date of purchase.


3. NON-RETURNABLE ITEMS


Certain items are not eligible for return or exchange, including:

  • Personalised or custom-made items

  • Items that have been used, damaged, altered, or washed

  • Items marked as "Sale" or "Non-Returnable."

 

4. RETURN PROCESS
 

To initiate a return or exchange, please follow these steps:

  1. Contact our Customer Service Team at uksales@lsscientific.com to inform them of your intention to return or exchange the item

  2. Provide your order number, details about the item/s you wish to return, and the reason for the return

  3. Our Customer Service Team will provide you with instructions on how to proceed with the return.

 

5. SHIPPING COSTS

  • For eligible returns due to product defects or errors on our part, we will cover the return shipping costs

  • For other returns or exchanges, the customer is responsible for the return shipping costs.


6. REFUND PROCESS

 

  • Once we receive the returned item and verify its condition, we will process the refund to the original payment method within 10 business days

  • Please note that it may take additional time for the refund to reflect in your account, depending on your payment provider's policies

  • For returns due to customer’s ordering errors, we charge 10% of your refund as a cancellation fee, while a refund due to our error attracts no charge.

 

7. EXCHANGE PROCESS

  • If you wish to exchange an item for a different size, colour, or style, please follow the return process mentioned above and indicate your preference for an exchange

  • We will process the exchange once we receive the returned item and ensure its eligibility.

 

8. QUESTIONS AND ASSISTANCE
 

If you have any questions or need assistance with a return or exchange, please contact our Customer Service Team at uksales@lsscientific.com. We are here to help and ensure that you have a positive shopping experience with us.
 

9. POLICY UPDATE
 

This 30-day Return Policy may be updated or modified from time to time. 


By purchasing with LS SCIENTIFIC LIMITED, you agree to comply with and be bound by this 30-Day Return Policy.

Last updated: March 28, 2024

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